Terms & Conditions Usage
Platform irokok

1 Acceptance of Terms

These Terms and Conditions ("Agreement") govern all aspects of your use of the irokok platform, including the website, mobile app, and all services provided under the irokok brand. This Agreement takes effect from the date you first access or use the platform, whether or not you register as a member.

If you disagree with any part of these Terms and Conditions, you are required to stop using the irokok platform immediately. Continued use following any amendment to the terms will be deemed acceptance of the revised terms.

2 User Eligibility

To register and use the irokok platform, you must meet all of the following eligibility requirements at all times:

• Aged 21 years old and above on the date of registration and while using the platform.
• Not subject to any legal or regulatory prohibition that restricts participation in online gaming activities.
• Not currently under a self-exclusion period or any gambling restriction imposed by yourself or any authority.
• Act in a personal capacity only, not on behalf of any third party.
• Not using illegally obtained funds to conduct any transactions on the platform.

Irokok reserves the right to request proof of eligibility at any time. Failure to provide such proof may result in account suspension or termination. Users who register with false or misleading information will have their accounts removed and any associated balance may be forfeited.

3 Account Registration

Each user is only permitted to hold one (1) active account on the irokok platform. Registering multiple accounts by the same individual — whether using a different name, email address, phone number, or payment method — is strictly prohibited and may result in all associated accounts being terminated.

Identity Verification (KYC) Process

As part of irokok's commitment to security and compliance, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed. Required documents include:

• A copy of your valid national identity card (MyKad) or passport.
• Recent proof of address (utility bill or bank statement not older than three months).
• Proof of ownership of the payment method used for deposit.

All submitted documents will be processed securely and kept strictly confidential in accordance with irokok's Privacy Policy. The KYC process is typically completed within 24 business hours.

Account Security Responsibilities

You are solely responsible for keeping your password and account login information confidential. Do not share your account details with anyone. irokok recommends using a strong, unique password and enabling two-factor authentication (2FA) for added protection. If you suspect unauthorized access to your account, contact the irokok support team immediately.

4 Deposit & Withdrawal

Irokok supports a variety of popular payment methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay. All financial transactions are secured with 256-bit SSL encryption to ensure the safety of your data.

Deposit Terms

• The minimum deposit amount is as specified on the platform's Withdrawal page.
• All deposits must be made using a payment method registered in your own name.
• Irokok does not accept deposits from third-party accounts or anonymous payment methods.
• Deposits are typically credited to your account within minutes following confirmation by the payment provider.

Withdrawal Terms

• Withdrawals are only processed to a bank account or digital wallet registered under the same name as the irokok account owner.
• Minimum and maximum withdrawal limits apply as shown in your account settings.
• All withdrawals are subject to security checks. irokok reserves the right to request additional documents to verify the legitimacy of a transaction.
• Withdrawals that have passed security checks are typically processed within 15 minutes to 24 hours, depending on the chosen payment method.
• Any suspicious withdrawal attempts will be investigated and may be put on hold until the investigation is concluded.

5 Bonus & Promotions

Irokok offers a wide range of bonus and promotion programmes to its members. All bonuses are subject to the specific terms and conditions stated in each promotional offer. The general conditions applicable to all bonuses are as follows:

• Each bonus carries a rollover requirement that must be fulfilled before any related withdrawal is permitted.
• Bonuses may not be combined with other promotions unless explicitly stated otherwise.
• Irokok reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Each member is eligible for the welcome bonus once only throughout their membership.
• Any attempt to abuse the bonus system, including registering multiple accounts, will result in all bonuses being voided and the account terminated.

6 Game Rules

All games offered on the irokok platform use an independently audited Random Number Generator (RNG) to ensure genuine fairness and randomness. Each game has specific rules accessible within the game itself.

Game results are final. In the event of a dispute regarding a game outcome, irokok will refer to the automatically recorded system logs. These records are considered valid and binding evidence in resolving any disputes.

In exceptional technical situations such as server disruptions or system failures during an active game, irokok reserves the right to void the affected round and refund the bets to the players. The decision of the technical team in such situations is final.

7 Prohibited Conduct

The irokok platform is intended solely for lawful personal entertainment. The following are strictly prohibited and may result in immediate account termination and legal action where applicable:

• Using bot software, automation tools, or any other technological means to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes.
• Any form of money laundering through repeated deposits and withdrawals without meaningful gaming activity.
• Providing false information or forged documents during registration or the KYC process.
• Exploiting technical vulnerabilities or system bugs to gain unauthorized financial advantages.
• Any attempt to hack, breach, or disrupt the platform's technical infrastructure.
• Registering using another person's identity or using credit card details that do not belong to you.

8 Privacy & Data Protection

Irokok places the highest priority on user privacy and complies with strict data protection standards. All personal information you provide during registration and while using the platform is collected and processed in accordance with irokok's separate Privacy Policy, which forms part of this Agreement.

We use end-to-end encryption to protect all communications and financial transactions. Your personal data will not be sold, transferred, or shared with third parties except with your consent or as required by law.

For more information on how irokok collects, uses, and protects your personal data, please refer to Privacy Policy us in full.

9 Liability Limits

To the extent permitted by applicable law, irokok shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Financial losses resulting from unfavorable game outcomes.
• Unpredictable service disruptions caused by technical maintenance or extraordinary events.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Delays in transaction processing caused by factors beyond irokok's control, including bank-side delays.

10 Account Termination

You may close your irokok account at any time by contacting our customer support team. Prior to closure, all valid balances will be processed for withdrawal in accordance with the applicable terms.

Irokok reserves the right to suspend or terminate a user's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Fraudulent behaviour or suspicious activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from relevant authorities or regulatory bodies.
• An account that has been inactive for 12 consecutive months or more.

In the event of termination due to a breach of terms, irokok reserves the right to forfeit any associated bonus balances. Valid cash balances will be returned to the user upon completion of the investigation, unless there are legal grounds preventing this.

11 Terms Amendment

Irokok reserves the right to modify, add, or amend these Terms and Conditions at any time. Material changes will be communicated to users via in-platform notifications or email at least 7 days before taking effect. Minor or technical amendments may take effect immediately.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of any updates. The "Last Updated" date at the top of this document will always reflect the most current version.

12 Contact Us

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, the irokok team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (response within 24 hours on business days).
• FAQ: Visit FAQ page us for answers to frequently asked questions.